What communication technique is illustrated by the nurse's reflective response in the professor case?

• A. Direct advice
• B. Reflective listening or empathic reflection
• C. Questioning
• D. Judging

Answer: (B)

Reflective listening, or empathic reflection, is about hearing what the other person has said and then restating it in your own words, often capturing the underlying emotion. In the professor case, the nurse’s reply mirrors both the content and the feelings the professor expresses. This shows true understanding, helps the professor feel heard, and invites him to share more, which is key to building trust and comfort in conversations about mental health. It’s different from giving direct advice, which pushes a solution, from asking questions, which probes, or from judging, which can shut down openness. That empathetic reflection is the most effective way to support open, honest communication.