In counseling, what is a therapeutic response to a professor who feels helpless about a disruptive student?

• A. Sounds like you feel pretty helpless, yet you are the professor here.
• B. You should consider giving the student a warning.
• C. Your frustration is not a problem.
• D. You must be more assertive.

Answer: (A)

Empathic reflection that validates how someone feels while clarifying their role is the best approach. By saying, “Sounds like you feel pretty helpless, yet you are the professor here,” you acknowledge the professor’s emotional state and, at the same time, remind them of their responsibility to address the disruption. This combination helps reduce defensiveness, builds trust, and creates a foundation to move toward constructive next steps from a position of agency. Alternatives push for action without honoring the emotion, dismiss the feelings, or judge the person, which can shut down openness or increase resistance.